Seattle Ballooning Terms & Conditions of Travel & Use

Effective Date: November 12, 2024 (Updated)
PLEASE READ THESE TERMS CAREFULLY.

1. Acceptance of Terms

By booking, purchasing, or redeeming a hot-air balloon flight, Gift Certificate, Voucher, or Package with Seattle Ballooning, you (“Passenger”) agree to be legally bound by these Terms & Conditions. Do not proceed with your booking, purchase, or redemption until you have read, understood, and accepted all terms and conditions.

2. Definitions

Seattle Ballooning: Refers to Seattle Ballooning, its employees, affiliates, agents, and authorized contractors.
Service: Refers specifically to hot-air balloon flights and other experiences offered by Seattle Ballooning, including accommodation and custom activities where arranged.
Service Operator: Refers to Seattle Ballooning or any independent contractor delivering services to the Passenger under these Terms.
Individual Passenger Booking: A booking of 1 to 3 people on a scheduled flight.
Group Passenger Booking: A booking of 4 or more people on a scheduled flight.
Tethered Booking: A booking for a specified time in which a balloon is tethered to allow up to 100 participants per hour.

3. Limitation of Liability

Seattle Ballooning shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to lost property, lost profits, disappointment, or other intangible losses. Seattle Ballooning may subcontract flight services to third-party balloon operators and shall not be held liable for any loss, injury, or damage arising from subcontracted services.

Seattle Ballooning reserves the right to alter flight routes, content, or locations where necessary and to provide equivalent services if changes are made.

4. Pricing and Payment

All prices are quoted in U.S. Dollars (USD) and are subject to change without notice. Prices do not include applicable credit card processing fees or other bank fees. Payment methods accepted include cash, check, money order, credit card (Visa, MasterCard, Amex, subject to a 4% surcharge for Amex), and direct deposit.

5. Booking Confirmation

Full payment is required to confirm bookings. Passenger names, estimated weights, and contact details may be required for manifest and flight scheduling.

6. Weather, Mechanical, Staffing & Safety Conditions

Hot-air balloon flights are weather-dependent and may be affected by mechanical or staffing issues. Seattle Ballooning reserves the right to cancel, postpone, or modify flights or tethers up to the moment of launch if conditions are deemed unsuitable or unsafe. In such cases, payment may be held as credit for future flights (see Section 7).

7. Flight Alteration & Cancellation Policy

Our cancellation policy is designed to be as accommodating as possible:

Full Refund or Credit: Passengers will receive a full refund or credit if cancellation is requested at least 7 days prior to the scheduled flight date.
Operator Cancellations: If Seattle Ballooning cancels the flight due to weather conditions or any other unforeseen circumstances, passengers are eligible for a full refund or credit.
Rescheduling: Passengers may reschedule their flight without penalty if the request is made at least 48 hours before the scheduled flight time.
No-Shows: Passengers who fail to show up for their scheduled flight without prior notice (a “no-show”) will not receive a refund or credit.
Balloon Festival Flights: Balloon festival flights are non-refundable. However, if a passenger is unable to attend, they will receive a credit for future use at any of Seattle Ballooning’s locations or festivals.
Tethers and Customized Events: The cancellation and alteration terms for tethers and customized events remain as previously outlined.

8. Passenger Responsibilities

Passengers must provide accurate information, including names, weights, and contact numbers, no later than 48 hours prior to the flight. Passengers are responsible for timely arrival at the designated meeting point. It is required that all passengers follow instructions from Seattle Ballooning’s pilots and crew.

Passengers with medical conditions should consult with a healthcare provider before booking. Seattle Ballooning shall not be liable for health-related incidents arising during or after the flight.

9. Entry Restrictions

Weight Requirements: Passenger weights are required for flight manifest purposes.
Age: Children ages 3–14 are permitted with an accompanying adult. Adult pricing applies from age 15.
Disabilities: Passengers must board and exit the balloon unassisted. No wheelchair facilities are available.
Pregnancy: Passengers over 12 weeks pregnant are not permitted to fly.
Diving: Passengers who have dived the day before the flight should consult a dive master regarding balloon flight risks.

10. Communications Consent

By completing your booking with Seattle Ballooning, you consent to receive communications from Seattle Ballooning via text message and phone call regarding your reservation and future ballooning activities or marketing. You may opt out of marketing communications at any time by following the instructions provided in the message or by contacting us directly.

11. Gift Certificates & Vouchers

Gift Certificates are valid for 12 months from the date of purchase and are non-refundable. Extensions may be granted under special circumstances for an additional fee. Expired vouchers cannot be extended or refunded.

12. Jurisdiction and Governing Law

These Terms shall be governed by the laws of the State of Washington. In jurisdictions where liability limitations are not permitted, Seattle Ballooning’s liability shall be limited to the maximum extent allowable by law.

13. Amendments to Terms

Seattle Ballooning reserves the right to amend these Terms & Conditions without notice. Continued use of Seattle Ballooning’s services after changes are posted constitutes acceptance of the updated Terms.

14. Intellectual Property

All content on Seattle Ballooning’s website and marketing materials is the intellectual property of Seattle Ballooning and may not be copied, distributed, or modified without written consent.

For further details, please contact our office at 206-747-5802.

Terms of Use